RATED support

For help with RATED on iPhone or Android, email [email protected]. We aim to respond within 30 days.

Help us find the problem

Describe what happened, your device and app version, and the approximate time. Include a room code if it helps. Avoid sending other players’ personal information. Never send session tokens, passwords, or payment card details.

Custom topics and access codes

If Custom topics asks you to update, install the latest RATED version before submitting a topic. Your saved room is not deleted. If a supplied access code expires, contact support for help without including the code in your message. Each player needs a separate profile.

Purchases

Use Restore Purchases in the app when available. Billing and refund requests are handled by the store that processed the purchase: Apple purchase support or Google Play refund help.

Safety reports

We prioritize urgent safety reports and aim to assess other abuse reports within 24 hours. Report a topic or participant through Room Safety, or email [email protected].

Your profile and data

You can request account or guest-data deletion without reinstalling RATED. For access or correction requests, email support. Read our Privacy Policy for details.

Rated is a product of 3BG, LLC